Sankra Online Casino Terms and Conditions

Welcome to Sankra Online Casino. By accessing our website at sankra.com and using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. We urge all players to review this document carefully before registering, depositing, or participating in any games or promotions available on our platform. These terms form a legally binding agreement between you and us as the operator of Sankra Online Casino.

1. General Information

At Sankra Casino, we operate under a Curaçao Gaming Licence, which governs all activities on our platform. Our services are available to players in selected European countries, and we offer our platform in English and German. We reserve the right to restrict access to our services in jurisdictions where online gambling is prohibited or regulated in a way that prevents us from legally offering our products.

Here at Sankra Casino, we were established in 2023 with the goal of delivering a secure, entertaining, and fair online gaming environment. Our platform supports transactions in Euro (€) and a range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Cardano, USDT, and USDC. All financial transactions are processed in accordance with applicable financial regulations.

2. Account Registration and Eligibility

2.1 Eligibility Requirements

To create an account and use our services at Sankra Online Casino, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You must reside in a country where online gambling is legally permitted
• You must not be a self-excluded player or on any gambling restriction list
• You must not have been previously banned from our platform
• You may only hold one account with us at any time

2.2 Account Registration

When you complete the Sankra register process, you must provide accurate, truthful, and up-to-date personal information. We reserve the right to request identity verification at any time, including before processing withdrawals. Failure to complete verification may result in account suspension or the cancellation of pending withdrawals. You can access your account using the Sankra login or Sankra sign in page on our website.

3. Bonuses and Promotions

3.1 Welcome Bonus

At Sankra Casino, we offer a generous Sankra welcome bonus for new players: a 100% match bonus up to €1,000 plus 200 Free Spins on your first qualifying deposit of at least €20. The Sankra free spins are credited in batches of 20 per day over 10 consecutive days. Each batch must be used within 24 hours or it will expire. We encourage all players to read the full bonus terms before activating any offer.

Our Sankra bonus terms include the following conditions:

• Wagering requirement: 35× on bonus plus deposit amount
• Free spin winnings wagering: 40× before withdrawal
• Wagering must be completed within 10 days of activation
• Maximum bet while a bonus is active: €5 per spin or round
• Maximum cashout from bonus: 6× the bonus amount
• The bonus must be activated in your profile before placing any bets
• Bonuses cannot be combined with other active promotions

3.2 Other Promotions

We at Sankra Online Casino also provide ongoing promotions including a Weekly Reload Bonus of 77% up to €700 plus 50 Free Spins, a Weekly Cashback of 15% up to €3,000, and a Weekend Reload Bonus of 50% up to €700 plus 50 Free Spins. We also offer a Sportsbook Welcome Bonus of 100% up to €200 and a Sportsbook Cashback Bonus of 10% up to €500. Please note that a Sankra no deposit bonus, if available at any time, will be subject to specific terms communicated at the time of the offer.

We reserve the right to modify, suspend, or cancel any promotion at any time. If we suspect abuse of any bonus or promotional offer, we reserve the right to void winnings and close the associated account.

4. Deposits and Withdrawals

4.1 Deposit Methods

Our Sankra platform supports a wide range of deposit methods including Visa, Mastercard, Bank Transfer, BAWAG, Raiffeisen Bank, Revolut, Paysafecard, Rapid Transfer, Skrill, NTLR, and major cryptocurrencies. The minimum deposit across all methods is €10. We process deposits promptly and securely, and funds are typically credited to your account immediately upon confirmation.

4.2 Withdrawal Policy

At Sankra Casino, the minimum withdrawal amount is €10, and the maximum daily withdrawal limit is €10,000. Pending processing times may take up to 3 business days. Once processed, cashout times are as follows:

• E-wallets and cryptocurrency: 0–24 hours
• Credit and debit cards: 3–5 business days
• Bank Transfer: 5–7 business days

We require full identity verification before processing any withdrawal. Withdrawing funds while an active bonus is in place will result in the bonus and associated winnings being forfeited.

5. Games and Software

Our Sankra Casino library features over 7,887 games, including 6,758+ slots, 237+ live dealer games, 275+ blackjack variants, 71+ roulette games, 50+ game shows, jackpot games, scratch cards, crash games, and video poker. We partner with leading game providers including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Betsoft, Hacksaw Gaming, Novomatic, Blueprint Gaming, Evolution Gaming, and many others.

We also offer a full sports betting section covering over 25 sports including Football, Tennis, Basketball, Ice Hockey, Table Tennis, and multiple esports titles. Our live casino section is powered by Evolution Gaming, Live88, BetGames TV, and other top providers.

6. VIP Program and Challenges

At Sankra Online Casino, we run a multi-level VIP program designed to reward our most loyal and active players. The program consists of at least 5 levels, with benefits increasing as you progress. From Level 3 onwards, we provide cashback rewards, higher withdrawal limits, and personalised offers. At Level 4 and above, you will receive a dedicated personal VIP manager and access to exclusive promotions.

We also offer a Challenges system where players can complete weekly casino and sports tasks to earn coins and milestone rewards. These challenges involve playing specific slot titles at set minimum bet levels and spin counts. Coins earned through challenges may be redeemed for additional bonuses and rewards.

7. Responsible Gambling

We at Sankra Casino are committed to promoting responsible gambling. We provide tools including deposit limits, session limits, self-exclusion options, and reality check reminders. If you feel your gambling is becoming problematic, we encourage you to use these tools or contact our support team at support@sankra.com. We work with external organisations to assist players who need support.

8. Mobile Access and Applications

Our Sankra mobile app is available for both iOS and Android devices, and our full game library is accessible via mobile browser on any responsive device. Whether you use the Sankra Android app or the Sankra iOS app, we ensure a seamless and optimised gaming experience. You can complete the Sankra login directly through our app with full account functionality including deposits, withdrawals, and bonus activation.

9. Customer Support

We offer 24/7 customer support via live chat and email at support@sankra.com. Our support team is available in English and provides multilingual assistance where possible. We aim to respond to all email enquiries within 24 hours and to resolve live chat queries immediately.

10. Limitation of Liability and Governing Law

We provide our services on an "as is" basis and make no warranties regarding uninterrupted access or error-free operation. We shall not be liable for any loss of profits, data, or indirect damages arising from the use of our platform. These Terms and Conditions are governed by the laws applicable under our Curaçao Gaming Licence. Any disputes shall be resolved in accordance with the jurisdiction specified in our licence agreement.

We reserve the right to update these Terms and Conditions at any time. Continued use of our Sankra Online Casino platform following any update constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed of any changes.