Sankra Casino Privacy Policy

At Sankra, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at sankra.com. By completing the Sankra register process and using our platform, you agree to the terms outlined in this document. We encourage you to read it carefully to understand how we handle your data and what rights you have as our valued player.

1. Who We Are

We operate Sankra online casino under a Curaçao Gaming Licence. Our platform offers a wide range of gaming and entertainment services, including slots, live casino games, sports betting, and more. If you have any questions or concerns about this policy, you can reach us at support@sankra.com. We are committed to acting transparently and responsibly when it comes to your personal data.

2. Information We Collect

When you use Sankra Casino, we may collect the following categories of personal information:

2.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address and contact details
• Username and password (stored in encrypted form)
• Proof of identity and address (for KYC/AML compliance)

2.2 Financial Information

• Payment method details (Visa, Mastercard, Bitcoin, Ethereum, and other accepted methods)
• Deposit and withdrawal transaction history
• Cryptocurrency wallet addresses where applicable

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Information collected via the Sankra app, including the Sankra Android app and Sankra iOS app
• Session data, gameplay logs, and interaction history
• Cookies and similar tracking technologies (see our Cookie section below)

2.4 Communication Data

• Messages sent to our customer support team via live chat or email
• Feedback, complaints, and survey responses

3. How We Use Your Information

We use the data we collect for several legitimate purposes. Here at Sankra Casino, we process your personal information to:

• Create and manage your account, including the Sankra login and Sankra sign in functionality
• Process deposits and withdrawals across all supported payment methods
• Verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Deliver and improve our gaming services, promotions, and features
• Send you information about the Sankra welcome bonus, Sankra free spins, Sankra bonus offers, and other promotions you may be eligible for
• Personalise your experience on the Sankra mobile app and desktop platform
• Detect, prevent, and investigate fraudulent or suspicious activity
• Respond to support queries and resolve disputes
• Comply with our legal and regulatory obligations under our Curaçao licence

4. Cookies and Tracking Technologies

Our Sankra platform uses cookies and similar technologies to enhance your browsing experience and collect analytical data. These tools help us understand how you interact with our website and apps, allowing us to optimise performance and content delivery.

We use the following types of cookies:

• Essential cookies: Necessary for core functionality such as account authentication and session management
• Analytical cookies: Help us understand user behaviour and improve our services
• Marketing cookies: Used to deliver relevant promotional content, including Sankra promo code offers and targeted bonuses
• Preference cookies: Store your settings and preferences for a more personalised experience

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: To securely handle transactions via Visa, Mastercard, Skrill, Paysafecard, cryptocurrency networks, and other supported methods
• Game providers: Such as Pragmatic Play, Evolution Gaming, NetEnt, Hacksaw Gaming, and others, who may require session data to deliver their services
• Regulatory and legal authorities: When required by applicable law, court order, or our licensing obligations under the Curaçao Gaming Licence
• Fraud prevention and identity verification services: To protect the integrity of our platform and your account
• Analytics providers: To help us measure performance and improve the Sankra online casino experience

All third parties we engage with are required to handle your data securely and in accordance with applicable data protection standards.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Financial and transactional records may be retained for extended periods as required by law. When your data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Sankra Casino:

• Right to access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request that we delete your personal data
• Right to restrict processing: You may ask us to limit how we use your data
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format
• Right to object: You may object to certain types of processing, including direct marketing

To exercise any of these rights, please contact us at support@sankra.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

8. Security Measures

We implement robust technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. Our Sankra platform employs SSL encryption across all transactions and account interactions, including those processed through the Sankra app on both iOS and Android. While no system can guarantee absolute security, we continuously review and update our security practices to maintain the highest possible standards of data protection.

9. Responsible Gaming and Data Use

We use certain data — including your gaming history, deposit patterns, and session frequency — to support our responsible gaming initiatives. This helps us identify players who may need assistance and to offer appropriate tools such as deposit limits, session reminders, and self-exclusion options. We process this data in your interest and in fulfilment of our obligations as a licensed operator.

10. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you through our platform or via email. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of Sankra Casino following any updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please don't hesitate to reach out. Our support team is available 24/7 via live chat on sankra.com, or you can email us directly at support@sankra.com. We are committed to addressing your concerns promptly and transparently.